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- Refund Policy
Refund Policy
Return within 30 days - Change of mind
If you have decided you want to return the item for a refund within 30 days of purchase then you can do this as long as you can return the item in the original packaging, in perfect unused condition so that it can be re-sold. The item and all packaging/accessories must also be as new. Just simply package the item up with an outer protection such as bubble wrap or an outer box to make sure the packaging isn't damaged and return it to us at the address below with a copy of your receipt (so we know it is from you) and a note to say you are returning the item for a refund. Always use clear tape on any product box if needed. Please allow up to 7 days from when the item is delivered to us for a refund. It is the customers responsibility to arrange delivery of a return for a change or mind, or if you have ordered the wrong product.
Our returns address is :
Nxt Hardware
Unit 2 110 Whitby Street South
Hartlepool
Co. Durham
TS24 7LP
Return within 30 days - Faulty Product
It is rare, but every now and then a product might be faulty and if this is within 30 days of purchase and you still have all the original packaging then the good news is that we can get that back and replaced for you at our cost. The first thing to do is contact us to discuss the fault, as it may be something simple which we can help to resolve for you - either call us or email us sales@nxthardware.co.uk. Once we confirm the fault we will issue an RMA and arrange a return label for you to get this item back to us at our cost. As soon as it arrives back we will test the item to confirm the fault and get a replacement on the way to you. There are just a couple of things to note... Items must be packaged as new (if the original packaging is not available then we may have to get the item repaired for you under the warranty). Only use clear tape when sealing the product box and include all accessories Use an outer box if possible to protect the product box (don't use black wrap or bubble wrap) We must point out that should an item come back with no fault found, then we reserve the right to charge the costs incurred for the shipping back to us and back to the customer (approx £15). That is why it is always important to discuss the issue first.
Returns after 30 days - Faulty Product
All of the products we sell carry a manufacturers warranty of min 1 year, with some products having an extended warranties from the manufacturer. Should an item become faulty during this warranty period then please contact us at with your order number and a description of the problem. We will then be able to take the necessary steps. It is advised the first point of contact should be your qualified installer, who can ensure all necessary installation steps have been followed.
A guide is to allow around 2 weeks for this process.
Our returns address is :
Nxt Hardware (Returns)
Unit 2 110 Whitby Street South
Hartlepool
Co. Durham
TS24 7LP